Recording & Consent Notice

Call-e records, transcribes, and analyzes meetings so our customers can generate notes, scorecards, and guidance. Recording conversations is regulated by law. This Notice explains how recording works in Call-e and, most importantly, who is responsible for obtaining consent. It is written for our customers (the people who use Call-e to record) and also informs meeting participants about how recording works.

This Notice is not legal advice. Recording and consent requirements vary by jurisdiction, and you are responsible for determining and meeting the requirements that apply to you. Consult your own legal counsel.

1. You (the host) are responsible for consent

If you use Call-e to record a meeting, you are solely responsible for: determining what notice and consent the law requires for that meeting, and providing that notice and obtaining that consent from every participant before recording begins.

Laws differ. Some U.S. states and many countries require that all parties to a conversation consent to being recorded ("all-party" or "two-party" consent); others require only one party. International meetings may trigger additional requirements (for example, GDPR). Because only you know who is on your calls and where they are, only you can determine and meet these requirements. Call-e does not make this determination for you and does not provide legal advice.

2. How recording disclosure works in Call-e

Zoom meetings. When Call-e records a Zoom meeting, Zoom's built-in "This meeting is being recorded" announcement and on-screen indicator are the primary way participants are informed. You must keep Zoom's recording notification enabled and must not disable or circumvent it. This announcement helps inform participants, but it does not, by itself, satisfy every legal consent requirement in every jurisdiction — you remain responsible for obtaining any additional consent the law requires.

In-person and other recordings. For in-person recordings (and any recording not made through a platform that provides its own announcement), you must clearly disclose that the meeting is being recorded and obtain required consent before you start recording. We recommend a plain verbal statement at the start (for example, "I'm recording and transcribing our conversation with Call-e to take notes — is that okay with you?").

3. What Call-e does with recordings

Call-e processes recordings, transcripts, and related data on your behalf, to provide the Services — transcription, notes, scorecards, guidance, and analytics. We act as a processor; you (our customer) are the controller of the meeting and participant data. Our use of this data is described in our Privacy Policy, and what we send to third parties (such as our transcription and AI providers) is listed in our Sub-processor list. We do not use identifiable recordings to train models, and our AI vendors are contractually barred from training on your data.

4. If you are a meeting participant

If you participated in a meeting that was recorded with Call-e and you have questions, want a copy, or want the recording deleted, please contact the person or organization that hosted and recorded the meeting — they control that recording and are the right party to handle your request. If you're not sure who that is, you can contact us at privacy@call-e.io and we will route your request to the responsible customer.

5. Your agreement

By using Call-e to record, you agree to the recording-consent obligations in our Terms of Service and Acceptable Use Policy, including your representation that you have enabled appropriate recording disclosure and obtained all consents required by law.

6. Practical guidance (courtesy, not legal advice)

• Default to telling everyone, every time, that you're recording — it's good practice and reduces risk.
• Keep Zoom's recording announcement on.
• For sensitive conversations or recordings that cross state or national lines, get explicit consent and consider whether all-party consent applies.
• Don't record where participants have a reasonable expectation of privacy without their clear agreement.

Questions about this Notice: privacy@call-e.io.