Terms of Service
These Terms of Service ("Terms") are a binding agreement between Call-e, Inc., a Delaware corporation doing business as "Call-e," with offices at 17620 NE 69th Ct, #140, Redmond, WA 98052 ("Call-e," "we," "us," or "our"), and the individual or entity that registers for or uses the Services ("Customer," "you," or "your").
1. Acceptance of these Terms
By clicking "I agree" (or a similar control), creating an account, or accessing or using the Services, you agree to these Terms and to our Privacy Policy, Acceptable Use Policy, and, where applicable, our Data Processing Addendum, which are incorporated by reference. If you do not agree, do not use the Services.
If you accept these Terms on behalf of a company or other organization, you represent that you have authority to bind that organization, and "Customer," "you," and "your" refer to that organization. You must be at least 18 years old and able to form a binding contract to use the Services.
2. The Services
"Services" means Call-e's hosted software for scheduling, recording, transcribing, and generating AI-assisted notes, scorecards, guidance, and related analytics from voice and video meetings, together with our websites, applications, integrations, and related offerings. We may update, improve, or modify the Services from time to time. We will not materially reduce the core functionality of a paid subscription during a paid term without reasonable notice.
3. Accounts and Authorized Users
You are responsible for: (a) all activity under your account; (b) maintaining the confidentiality of your login credentials; (c) the acts and omissions of anyone you invite or permit to use the Services on your behalf ("Authorized Users"); and (d) ensuring your Authorized Users comply with these Terms. Notify us promptly at security@call-e.io of any unauthorized use.
4. Free Trials
We may offer a free trial of the Services. Unless we state otherwise: the trial begins when you activate it and continues for the stated trial period; trial features may be limited, and trial data may be deleted at the end of the trial unless you convert to a paid subscription; free trials are provided "AS IS," with no warranties and no service commitments, and our total liability arising from a free trial will not exceed US$100; and we may modify or discontinue a trial at any time.
5. Subscriptions, Fees, and Billing
Self-serve signup, free trials, and online billing are being built for launch; Sections 4 and 5 take effect when paid subscriptions and self-serve sign-up go live.
5.1 Plans and fees. Paid subscriptions are offered on the plans and at the prices presented at sign-up or in your account ("Fees"). By subscribing, you authorize us and our payment processor to charge your payment method for the Fees and applicable taxes.
5.2 Billing cycle and auto-renewal. Subscriptions are billed in advance on a monthly or annual cycle, as selected. Subscriptions automatically renew for successive periods of the same length unless you cancel before the end of the current period through your account settings. You can cancel at any time, effective at the end of the then-current billing period.
5.3 Refunds. Except as required by law or expressly stated, Fees are non-refundable and there are no refunds or credits for partial periods, unused features, or downgrades.
5.4 Price changes. We may change Fees for future billing periods by giving notice before the change takes effect. Changes apply on your next renewal; if you don't agree, you may cancel before the renewal.
5.5 Taxes. Fees exclude taxes. You are responsible for all sales, use, VAT, and similar taxes, excluding taxes on our net income.
5.6 Late or failed payment. If a charge fails or an amount is overdue, we may suspend the Services after reasonable notice until payment is made.
6. Recording, Consent, and Your Compliance Responsibilities
This Section is essential. The Services record, transcribe, and analyze conversations, which is regulated by federal and state wiretap, eavesdropping, and privacy laws.
6.1 You are responsible for consent. As between you and Call-e, you are solely responsible for determining the consent and notice requirements that apply to your recordings and for obtaining, before any recording, all consents and providing all notices required by applicable law from every Participant. Requirements vary by jurisdiction; some U.S. states and many countries require that all parties consent to recording. You should consult your own legal counsel — Call-e does not provide legal advice and does not determine what consent your recordings require.
6.2 Recording disclosure acknowledgment. By using the Services to record meetings, you represent and warrant that, for each recorded meeting, you have enabled and will keep enabled an appropriate recording disclosure to Participants — including, for meetings conducted through Zoom, Zoom's native "this meeting is being recorded" announcement — and that you have obtained all consents required by applicable law. You will not disable, suppress, or circumvent any recording-disclosure feature that the Services or an integrated platform provide.
6.3 In-person and other recordings. For in-person or non-Zoom recordings, you are responsible for providing a clear recording disclosure and obtaining required consent before recording.
6.4 Indemnity. You will indemnify Call-e for claims arising from your failure to obtain required consents or to provide required notices, as described in Section 12.
7. Customer Data
7.1 Definitions. "Customer Data" means all data and content you or your Authorized Users submit to or generate through the Services, including meeting audio and video, transcripts, CRM context you connect, and AI-generated outputs. "De-Identified Data" means data derived from Customer Data that has been de-identified so that it can no longer reasonably be associated with you or any individual.
7.2 Ownership. As between the parties, you own your Customer Data. You grant Call-e a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and support the Services and as permitted by these Terms and our Privacy Policy. As between the parties, you also own the AI-generated outputs the Services create for you, and to the extent Call-e holds any right, title, or interest in those outputs, Call-e assigns them to you — excluding the De-Identified Data described in Section 7.3 and Call-e's underlying Services, models, and technology.
7.3 De-Identified Data. We may create and use De-Identified Data to operate, secure, and improve the Services and our models and features. We create De-Identified Data using industry-standard methods so that it cannot reasonably be associated with you or any individual; we do not attempt to re-identify it and contractually prohibit recipients from doing so; and De-Identified Data consists of derived or aggregated data, not raw recordings or transcripts. See our Privacy Policy for how we handle de-identified data.
7.4 Feedback. If you give us suggestions or feedback, you grant us a perpetual, royalty-free license to use it without restriction.
8. Artificial Intelligence — Advisory Only
The Services use AI to generate transcripts, summaries, scorecards, guidance, and analytics. These outputs are advisory only, may contain errors or omissions, and are not professional, legal, financial, medical, or compliance advice. You are responsible for reviewing outputs and for all decisions you make. AI may also generate inaccurate or fabricated statements — including quotes, facts, or details that were not actually said — so you must independently verify outputs before relying on them. We do not guarantee any particular outcome. See our AI Use & Limitations Disclosure for more detail.
9. Acceptable Use
Your use of the Services must comply with our Acceptable Use Policy. Among other things, you must not use the Services to record or process data unlawfully, to upload protected health information (PHI) or other data Call-e states it does not support, to infringe others' rights, or to reverse engineer or build a competing product. We may suspend the Services for violations that create legal risk or harm.
10. Intellectual Property; Restrictions
We and our licensors own all rights in the Services, including all software, models, and documentation. We grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during your subscription for your internal business purposes. You must not: copy, modify, or create derivative works of the Services; reverse engineer or attempt to access source code; resell or provide the Services to third parties as a service bureau; or exceed the quantities you have purchased.
11. Warranties and Disclaimers
We warrant that we will provide the Services in a professional and workmanlike manner. EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALL-E DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE OR COMPLETE.
12. Indemnification
12.1 Call-e indemnification (intellectual property). Call-e will defend you against any third-party claim that the Services, when used as permitted by these Terms, infringe that third party's intellectual-property rights, and will indemnify you for damages, costs, and reasonable attorneys' fees finally awarded against you or agreed in a settlement Call-e approves. This obligation does not apply to a claim arising from: (a) your Customer Data; (b) modification of the Services by anyone other than Call-e; (c) combination of the Services with products, services, or materials not provided by Call-e, where the claim would not have arisen without the combination; or (d) your use of the Services in breach of these Terms or after Call-e notifies you to stop. If the Services become, or in Call-e's opinion are likely to become, the subject of an infringement claim, Call-e may at its option and expense (i) procure the right for you to keep using the Services, (ii) modify them to be non-infringing while preserving materially equivalent functionality, or (iii) if neither is commercially reasonable, terminate the affected Services and refund any prepaid Fees for the unused portion of the term. This Section 12.1 states Call-e's entire liability and your sole and exclusive remedy for any intellectual-property infringement claim.
12.2 Your indemnification. You will defend, indemnify, and hold harmless Call-e from any third-party claim, and any resulting damages, costs, and reasonable attorneys' fees, arising from: (a) your Customer Data; (b) your failure to obtain recording consents or provide notices required by law (Section 6); (c) your use of the Services in violation of these Terms, the Acceptable Use Policy, or applicable law; or (d) your business practices or use of AI outputs.
12.3 Procedure. The indemnified party will promptly notify the indemnifying party of the claim (late notice excuses the indemnifying party only to the extent it is prejudiced), give it sole control of the defense and settlement (provided a settlement may not impose non-monetary obligations on, or admit fault of, the indemnified party without its consent), and provide reasonable cooperation at the indemnifying party's expense.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL.
EXCEPT FOR (i) YOUR PAYMENT OBLIGATIONS, (ii) YOUR INDEMNIFICATION OBLIGATIONS, (iii) YOUR VIOLATION OF SECTION 6 (RECORDING CONSENT) OR SECTION 10 (IP), AND (iv) EITHER PARTY'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE FEES YOU PAID TO CALL-E IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (b) US$100.
14. Term, Suspension, and Termination
These Terms apply while you use the Services or have an account. You may stop using the Services and cancel at any time. We may suspend or terminate your access for material breach (including non-payment or Section 6 / AUP violations), or to comply with law or protect the Services or others. On termination, your right to use the Services ends. After termination you may request a copy of your Customer Data, which we will provide where the Services support export. We will deactivate your account on termination. By default, we de-identify your Customer Data using industry-standard, irreversible methods such that it cannot reasonably be re-identified, within 30 days, in accordance with our Privacy Policy and any applicable Data Processing Addendum. If you submit a verified deletion request, we will instead delete your Customer Data from our application database and file storage within 30 days of verifying the request, except for data we are required to retain by law. As a standard operating practice, operational logs and routine encrypted backups are retained on standard, time-limited schedules and age out automatically rather than being individually purged. (We are finalizing self-serve deletion tooling; until it is generally available, verified deletion requests are carried out manually within the same window.) Sections that by their nature should survive (including 6, 7, 10–13, 15, and 16) survive termination.
15. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-product) before they take effect. Changes are effective on the stated date; your continued use of the Services after that date constitutes acceptance. If you do not agree, you must stop using the Services.
16. Governing Law and Disputes
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware, and waive any objection to venue in those courts. The U.N. Convention on Contracts for the International Sale of Goods does not apply.
Except for claims relating to unpaid Fees, any claim or cause of action arising out of or relating to these Terms or the Services must be commenced within one (1) year after it accrues, or it is permanently barred.
17. Miscellaneous
These Terms, the Privacy Policy, the Acceptable Use Policy, the Data Processing Addendum (where applicable), and any Order Form together are the entire agreement on this subject and supersede prior understandings. In case of conflict, an Order Form controls over these Terms for that order; these Terms control over the incorporated policies; except that the Data Processing Addendum controls on matters of personal-data processing. If a provision is unenforceable, the rest remains in effect. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign without our consent. Our failure to enforce a provision is not a waiver. We are not liable for delays or failures caused by events beyond our reasonable control. The parties are independent contractors. Notices to you may be given via email or in-product; notices to us must be sent to legal@call-e.io with a copy to our Redmond, WA address.
Contact: Call-e, Inc., 17620 NE 69th Ct, #140, Redmond, WA 98052 · privacy@call-e.io · support@call-e.io