Cookie Policy
This Cookie Policy explains how Call-e uses cookies and similar technologies (local storage, SDKs, pixels) in our application and websites. It supplements our Privacy Policy.
What are cookies?
Cookies and similar technologies are small data files or identifiers stored on your device that let a service recognize you, keep you signed in, remember settings, and understand how the service is used.
Cookies we use
| Category | Provider / cookie | Purpose | Can you turn it off? |
|---|---|---|---|
| Strictly necessary | Call-e sign-in and session cookies (Auth0 cookies only on the remaining legacy sign-in paths) | Sign you in with an emailed one-time code or Google and keep you signed in securely; short-lived cookies are used only while you sign in | No — the app won't work without them |
| Functional | Pylon | Power the in-app support chat | Limited — disabling turns off support chat |
| Analytics | Datadog (Real User Monitoring & browser logs) | Understand product usage, monitor performance, and capture errors to keep the app reliable and secure; Datadog does not record sessions | Yes — through your browser controls, or by request to privacy@call-e.io |
| Analytics | PostHog | Understand product usage and record in-app sessions to improve the Services | Yes — through your browser controls, or by request to privacy@call-e.io |
We do not use advertising or cross-site tracking cookies, and we do not sell or share personal information for cross-context behavioral advertising.
Your choices
- Opt-out (where required). Where applicable law gives you a choice about non-essential cookies (for example, in the EEA/UK), you can opt out of analytics technologies by emailing privacy@call-e.io.
- Browser controls. You can block or delete cookies through your browser settings; strictly necessary cookies are required for the app to function, so blocking them may prevent sign-in.
- Do Not Track. Some browsers send "Do Not Track" signals; we may not be able to respond to all of them consistently.
Changes
We may update this Cookie Policy as our technologies or websites change. Questions: privacy@call-e.io.
Language. If this Cookie Policy is translated into another language, the English version controls in the event of any conflict or inconsistency between the English version and the translation.